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About Us
Welcome to the Universiti Kebangsaan Malaysia Public Complaint Management System (ADUAN UKM).
 
ATTENTION: 
 
All inquiries or complaints related to ICT and Facilities please visit Sistem Aduan ICT dan Fasiliti (SAIF) via http://ewarga.ukm.my/saif

ADUAN UKM is an online channel to manage feedback such as complaints, appreciation, inquiries and suggestions from the public regarding UKM services. Please make sure the complete information is filled in for the purpose of delivering the information to you.

This complaint is only applicable to the UKM community. The helpdesk committee is responsible for managing complaints in accordance with the definition of complaint as stated on the Public Complaints Bureau (PCB) website.

Users can refer to the video tutorial provided as a reference.

•    Tutorial for Submitting New Complaints/Feedback  : https://youtu.be/5Ws2fZrU6vY?si=9AebW_0v0mmdAzPa
•    Tutorial for Reviewing Complaints/Feedback : https://youtu.be/UTKs-m5NCpA?si=WSpCL1g1JJ1dPax7
•    Tutorial for Customer Login Account Registration : https://youtu.be/iRPbE6hfp88?si=qqPVPH48WkSjVQly
 
This information is intended to help the general public understand the scope and role of the helpdesk committee in managing complaints at UKM.
 
Thank you for accessing this system. Your feedback is very important to improve the quality of our service.
 
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